Refund policy

Our 30-day guarantee

If you're not happy with your Flush Buddy, you can return it within 30 days of receiving it for a full refund or an exchange. There is no restocking fee.

Returns if you change your mind

• Items must be new and unused, and returned in their original packaging.
• For hygiene reasons, we can't accept change-of-mind returns of a handle that has been used, or of refill heads that have been used or taken out of their sealed packs.
• Returns are by post, and you're responsible for the cost of return postage. We recommend a tracked service, as we can't refund items that don't reach us.

Faulty, damaged or incorrect items

If your order arrives damaged, has a fault, or isn't what you ordered, contact us and we'll arrange a replacement or a full refund. We'll cover the cost of returning faulty, damaged or incorrect items. This doesn't affect your statutory rights under UK consumer law.

Exchanges

Want a different refill pack size? Contact us within 30 days and we'll arrange an exchange. Exchanged items must also be new, unused and in their original packaging.

How to start a return

1. Email us at info@mangodrum.co.uk with your order number and the item you'd like to return.
2. We'll reply with the return address and any instructions.
3. Post the item back to us. Please don't send items back before contacting us.

Refunds

Once we've received and checked your return, we'll process your refund within 3 days. Refunds go back to your original payment method. Depending on your bank, it can take a few more working days to appear in your account.

Questions

If you have any questions about returns, email info@mangodrum.co.uk or use the live chat on our website.